HIM 520 Module Two Case Study Guidelines and Rubric
Overview
You will determine the skills the health information management (HIM) professional needs to evaluate the implementation of an electronic health records (EHR) system and discuss how change-management theories were or were not successfully applied.
Case Study: Clinic A had difficulty choosing an EHR system largely because the vendor selection group lacked agreement about key workflows and organizational priorities. After finally selecting an EHR, the CEO of the organization and driver of the EHR adoption process appeared to lose interest and stopped attending planning meetings, delegating leadership tasks to a low-level aide. The providers, taking their cue from leadership, likewise disengaged from the planning process, not focusing on critical tasks that needed to be completed in advance, such as workflow redesign. The EHR vendor gave the clinic a list of tasks such as creating charting templates, order sets, and diagnosis preference lists; however, no one in the clinic took responsibility for making sure each task was understood and completed. Training took place one month before go-live, and there was no additional, reality-based training the week of go-live, which is a crucial period for training. The result was that providers and staff were equally dissatisfied with the EHR and EHR implementation process.
Prompt
Respond to the case study by considering the following questions:
Assess the specific leadership errors that caused an unsuccessful implementation of the EHR system.
Compare and contrast functions of management (i.e., planning and controlling).
Appraise the obstacles in implementation (i.e., workflow, training, provider/stakeholder issues) faced and resolved.
Evaluate change-management principles and theories that facilitate a successful implementation.
Justify the change and why it is important.
Assess the organizational stage that the organization is in and how it can move forward to the next stage.
Justify how the HIM professional can use the AHIMA code of ethics to guide behavior and decision making.
This assignment will help you understand ethical and cultural dilemmas in healthcare that you can incorporate into your final project.
What to Submit
Your paper must be submitted as a 1- to 2-page Microsoft Word document in APA format with double spacing, 12-point Times New Roman font, one-inch margins, and at least three cited sources.