Internal strengths can fit into various categories that include marketing, human resources, assets, and financial. Our textbook provides some valuable tools to analyze financial elements within the HSO, but not everyone will have access to that level of financial information. You can consider asking any of the questions below or using another analysis tool you have located. The internal strengths and weaknesses is also a great category to be completed using focus groups or by conducting a phone interview with the HSO managers or leaders. Strengths: 1. What do we do best? 2. What unique knowledge, talent, or resources do we have? 3. What advantages do we have? 4. What do other people say we do well? 5. What resources do we have available? 6. What is our greatest achievement? Weaknesses:
1. What could we improve?
2. What knowledge, talent, skills and/or resources are we lacking?
3. What disadvantages do we have?
4. What do other people say we do not do well?
5. In what areas do we need more training?
6. What customer complaints have we had about our service?
